Frequently asked questions
Answers to what homeowners and businesses ask us most often.
Services
How do I know if my water heater needs repair or replacement?
Signs include no hot water, water that runs lukewarm, rust in the hot water, puddles around the tank, and noises from the tank. We repair and replace water heaters, and we can go over the options and costs with you, including tank and tankless units, before any work begins.
What should I do if a pipe bursts or I have a major leak?
Shut off the main water valve right away, turn off the water heater if it is affected, and move belongings away from the water. Then call us at 513.934.3884 and tell us what happened so we can talk through the repair.
Why does my drain keep clogging?
Repeated clogs usually come from buildup in the line, such as hair, grease or debris, or from a problem further down the main drain. We clean main drains and tub, shower and sink drains, and we can tell you if the line itself needs repair.
Do you handle sewer line problems and backups?
Yes. We repair and replace main sewer lines, main water lines and main drains, and we do excavations and underground repairs. We will review the work and the price with you before we start.
Why does my sump pump run constantly, or not at all?
A pump that runs constantly may be handling high groundwater or have a stuck switch. One that never runs may have lost power or failed. We install and service sump pumps, backup systems and sewage ejection pumps.
Company
Do you work on both homes and businesses?
Yes. We do residential and commercial plumbing. A commercial customer has hired us for two phases of the same project.
Will you tell me the price before you start?
Yes. We give you up front pricing before we arrive, review it with you again in person, and get your written approval before we begin the work.
Are your plumbers licensed?
Yes. We send licensed plumbers to your home. Our license number is 44683, and we are listed with the BBB.
What if a repair fails after you finish?
If a warrantied repair fails before the warranty expires, we make the needed additional repairs at no cost to you.
Area
Which towns do you serve?
We are based in Lebanon and serve Warren County, including Mason, Maineville, Waynesville, Springboro, Liberty Township and Deerfield, as well as Cincinnati and surrounding areas.
Scheduling
How do I request a quote?
Call us at 513.934.3884 or send the quote form with your name, phone number and a description of the problem. We will give you our price up front before we come to your home.
What happens when the plumber arrives?
Our plumber calls when on the way, introduces himself, looks at the problem, and goes over the price again. He wears shoe covers, uses floor protection, and cleans up when finished.